Though Smith originally had said all tickets would be made available through the presale, he tweeted on Thursday night that “a number of tickets” for all of the Cure shows, except the dates in Los Angeles and Detroit (“…a miscommunication? sigh”), were held back for the general on-sale that begins at 10 a.m. And some registered Verified Fan users who were waitlisted never got presale codes at all. Some were sent presale codes in advance that allowed them to get in line, others received codes after the tickets already had gone on sale.
I have been asking how they are justified.”įans also have complained about being shut out entirely from the Verified Fan presale. To be very clear: The artist has no way to limit them. That night, Smith wrote on Twitter: “I am just as sickened as you all are by today’s Ticketmaster ‘fees’ debacle. Of course, many venues are owned by Live Nation, which merged with Ticketmaster in 2010.
Smith has taken great pains to explain The Cure’s efforts to keep tickets affordable and to thwart scalpers, including by not using dynamic pricing and by barring the transfer of electronic tickets or their resale at prices above face value, though that’s not possible in New York, Illinois and Colorado, where, according to Ticketmaster, “state law prohibits artists from restricting resale.”Īfter the Verified Fan presale on Wednesday, a viral tweet showed tickets for one of the band’s North American shows had been priced as low as $20 apiece, but the purchase of four of them - for a total of $80 - was accompanied by an additional $92.10 in fees, raising the per-ticket price to $43.įor that particular purchase, the fees exceeded the cost of the tickets - though it should be noted that it’s not just Ticketmaster assessing the fees nearly half of the fees in this case were charged by the venue. The money will be automatically refunded to fans’ Ticketmaster accounts, Smith wrote, and beginning Friday, all tickets on sale for The Cure’s tour “will incur lower fees.”ġ OF 2: AFTER FURTHER CONVERSATION, TICKETMASTER HAVE AGREED WITH US THAT MANY OF THE FEES BEING CHARGED ARE UNDULY HIGH, AND AS A GESTURE OF GOODWILL HAVE OFFERED A $10 PER TICKET REFUND TO ALL VERIFIED FAN ACCOUNTS FOR LOWEST TICKET PRICE ('LTP’) TRANSACTIONS…Ģ OF 2: …AND A $5 PER TICKET REFUND TO ALL VERIFIED FAN ACCOUNTS FOR ALL OTHER TICKET PRICE TRANSACTIONS, FOR ALL CURE SHOWS AT ALL VENUES IF YOU ALREADY BOUGHT A TICKET YOU WILL GET AN AUTOMATIC REFUND ALL TICKETS ON SALE TOMORROW WILL INCUR LOWER FEES “After further conversation,” Smith wrote, “Ticketmaster have agreed with us that many of the fees being charged are unduly high, and as a gesture of goodwill” have offered refunds. The Cure’s frontman took to Twitter to announce, in his typical all-caps, that fans who bought the lowest-priced tickets to any of the band’s North American dates - some of those tickets have been priced as low as $20 - through Ticketmaster’s Verified Fan system will receive a $10-per-ticket refund, and anyone who bought tickets at any other price level this week will receive a $5-per-ticket refund. The brouhaha over ticket sales for The Cure’s much-anticipated North American tour took an unexpected turn Thursday when Robert Smith announced that Ticketmaster had agreed to refund part of the “unduly high” service fees charged to ticket buyers this week.
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